I got an Image defect

 

This type of problem may be caused, not only by the cartridge, but by the fuser. Laser printers include a maintenance kit, which comprises the fuser, paper pickups and transfer roller. These pieces are replaced on a regular page count schedule, when the machine shows a message that reads User Maintenance. Those machines that do not have scheduled maintenance kits regularly have only the fuser replaced when an image defect appears.

 

I get double imaging in my printouts

 

You will need to check the fuser assembly since this is the main cause of unwanted duplicated images. Another reason could be an inappropriate combination of drum and toner in a cartridge.

 

There are unwanted lines on the page

 

If lines appear on the faxes you receive, the first thing you will have to do is to determine if the problem is in your machine or in the sender’s. Run a copy in your machine. If there are no defects on the copy, the problem has nothing to do with your machine but with the sender’s. Let the sender know about this problem.

 

If lines appear when you make a copy with a copier or fax, there are several different reasons for this.

 

 

• There must be a foreign substance, such as ink, on the scanner glass or on the copier mirrors. To clean it, use a soft cloth dampened with a mild cleaner.

• Make sure the white set bar, which is on the top side of the scanner glass, is not dirty.  Clean it with a soft cloth dampened with a mild cleaner.

• If you have done this and the problem is still unsolved, there could be something with the imagine unit. If your machine uses a toner cartridge, then change it.

• Check the waste toner hopper is not full; if it is, replace or empty it and clean it.

• It is possible that there is a bad connection between the machine and the imaging unit.  Use a dry towel or cloth to clean these connections.

• You may be using a defective cartridge or there is a bad drum connection. Replace the cartridge.  If the problem is not solved, you should contact the cartridge supplier (Brother, Epson, etc.)

• If you got a multi-component system and you have lines on your pages, it is probable that the problem has nothing to do with the toner. You may need to change the drum. Fusers can also cause this problem. A technician will solve this problem.

 

There are spots on the pages

 

• If there are spots on the page, like drops, there might be a problem with the developer unit. If so, you will need to replace it.

 

• If the spots appear all over the page, there may be something wrong with the drum-scratches from a foreign object, for example, or it presents a manufacturer’s defect. You will have to change the toner cartridge.

 

There are light or blank areas on the pages 

 

• There must be a lack of toner on the drum. Make sure there is toner and that it is getting to the drum.

 

• It is probable that the drum can no longer hold the toner. You will have to replace the drum.

 

• It is possible that the paper is causing the problem. If the paper absorbs moisture, the toner will not print on the paper since it does not print on moisture. Use fresh and dry paper. That will solve the problem. Make sure you store your paper in a dry place.

 

I get only blank pages    

 

• You may not have removed the sealing tape from your cartridge. Remove it and reinstall the toner cartridge.

 

• The cartridge must be empty. Replace the cartridge.

 

My prints are too dark

 

 

• Your cartridge may not be installed correctly. Reinstall the cartridge. If after reinstalling the cartridge you still get dark pages, you will need to replace your cartridge.

 

• Check the density is not set too dark.

 

• You may need to replace the drum.

 

There are horizontal white lines on my pages    

 

• If they appear in the center of the page, there must be a loose screw in the toner cartridge shutter.

 

• If you see no loose screw, the cartridge may not be installed correctly defective.

 

• Reinstall the cartridge. If the problem is not solved, replace the cartridge.

 

There are horizontal lines or repeated defects

 

• It is possible that there is a defect in the laser assembly, the DC power controller unit or the gear train. If so, get your laser machine serviced.

 

There are thin black lines on my pages

 

Static electricity may produce thick black lines that look like ink stains on the page. The cartridge may be defective or empty. Replace the toner cartridge if necessary.

 

There are vertical, thin white stripes on my pages  

 

• The laser machine may be dirty. Clean the charge corona wire in the toner cartridge with the cleaning tool that comes with your machine.

 

• The cartridge may almost empty. Replace it.

 

• The machine mechanisms or the laser beam path or mirror (on some models) is dirty. If so, have your laser machine serviced or cleaned.

Some colors are missing on my pages

 

If certain colors are not being printed, the cartridge may be the cause. If you get an error message that reads “Y/M/C/ K Toner Crtg Out", this means that you have not installed a toner cartridge in your laser machine. Install the color that is indicated (Y/M/C/ K.)

 

There are random white areas

 

• This occurs because you are using damp paper. Replace your paper stock.

 

Colors are out of alignment

 

The laser machine is dirty inside.

 

• This will occur if you install a new black toner cartridge and a ROS cleaning has not been performed.

My prints are too light