We honor all of our products 100% for 90 Days from the date of purchase.
Cartridges which are returned, but not defective, will be assessed a 20% restocking fee to cover administrative costs.
World Class Ink Self Help
Inkjet and Toner Cartridge Troubleshooting
If you are experiencing difficulty with a cartridge purchased from World Class Ink, please take a moment to use our self help troubleshooting resource by clicking on the underlined link above. Over 1/2 of our customer inquries to our technical support department are solved using this same information, so we have put together this resource to help our customers help themselves in real time.
In the event you receive a defective item, there are (2) options World Class Ink may choose from:
1.) We will replace the defective item and issue you a pre-paid postage label to return the defective item at no cost to you. The defective item must be sent back to World Class Ink within 15 days to avoid being charged for the advanced replacement.
2.) You can return the defective item to us for a full refund. You will be responsible for the return postage cost.
If you decide to return the item for a refund, please send the defective item back to:
World Class Ink - Returns
47 Cooper Street
Middle Unit
Woodbury, NJ 08096
Please be sure to include your order #, a brief note describing the reason for the return, and either a phone number or email address so we can reach you if necessary.
If you no longer have your order#, please be sure to include both the email address and the phone number given when you placed your order.
Upon receipt of a return requesting a full refund, World Class Ink will process your request within 1 week.
Please Note - World Class Ink does NOT refund expedited shipping fees for any products returned.
|
